MUVN Protect

Safety at MUVN

Insurance, secure payment and verified drivers — every MUVN transport is protected by multiple safety layers.

  • MUVN Protect

    Insurance coverage for your shipment

  • Secure payment

    Funds released only after delivery

  • Full transparency

    GPS tracking and verified drivers

Insurance

MUVN Protect — insurance for your shipment

Every MUVN transport is automatically insured. Coverage can be adjusted to the value of your shipment.

Two levels of coverage

Basic coverage is included with every transport. For valuable shipments, protection can be increased on demand.

Basic

Included

Automatically included in the price

up to 250 EUR

The standard cover applies automatically on every booking.

  • Automatically included in the price
  • No additional cost
  • Active instantly on every booking
Recommended
Premium

from €6.00

Optional, selectable at booking

up to 1,000 EUR

For valuable shipments that need extra protection.

  • For high-value shipments
  • Higher coverage limit
  • Photo documentation at pickup and delivery

Note: Higher coverage tiers are already in preparation. The full terms of insurance are shown during the booking process.

Reporting a claim in 3 steps

If something doesn't go as planned, the process is clear and structured.

  1. 1

    Upload photos

    Use the structured form directly in the MUVN app and upload photos of the damage.

  2. 2

    Describe what happened

    Add a short description: when, where and how the damage occurred.

  3. 3

    Response within 24 h

    Our insurer reviews your case and responds within one business day.

Important to know

Claims must be filed within the deadlines defined in our terms. The faster you report, the smoother the process.

Hint: Our service team supports you with follow-up questions and throughout the process. Higher coverage tiers are already in preparation.

Secure payment

Pay securely

Transparent prices, mobile checkout and funds released only after delivery — with MUVN, you are on the safe side.

Pay directly in the app

No detour, no upfront bank transfer, no surprises. All common payment methods are available inside the MUVN app.

  • Credit card
  • PayPal
  • Klarna

No payments outside the app

All payments run exclusively through the MUVN app. No email detours, no wire transfers, no unsafe channels.

  • Transparent costs

    You see the full transport price before paying — including every fee, with no surprises.

  • Payment after match

    Payment is only collected once you are matched with a driver.

  • Secure escrow

    Funds are held securely and released to the driver only after delivery is confirmed.

  • Protection for both sides

    The process protects both senders and drivers throughout the transport.

  • How secure payment works

    Mobile, transparent and directly in the app — no prepayment, no risk.

Platform safety

Safety built into the system

Safety is not just insurance — it's part of the platform logic. Verification, transparency and control at every step.

  • Verified drivers

    Every driver is verified with official ID. No anonymous transports on MUVN.

  • Data protection

    No sharing of private data such as phone numbers, bank details or email addresses.

  • In-app communication

    Communication runs exclusively through the app — secure and traceable via chat or in-app call.

  • Live GPS tracking

    GPS tracking is active during transport. You always know where your shipment is.

  • Ratings & reviews

    Ratings show the experience of other users. Transparency through real feedback.

  • Experience level

    The level shows how experienced a person is on MUVN — the higher, the more successful transports completed.

  • Transparency & control

    You keep full visibility over your transport at all times.

  • Vehicle & licence plate

    Known upfront — you see exactly who is transporting your shipment.

  • Direct chat

    Chat directly with your driver — without exchanging private contact details.

  • Support available

    Our team is there whenever you have questions, issues or concerns.

We're here for you

Our support team is available for every question, issue or concern. You always have a real person to talk to — no anonymous processes.

Safety questionsContact support

Frequently asked questions

Clear rules, clear proof, clear points of contact.

  • Can I also drive internationally?

    MUVN currently focuses on Germany. Cross-border routes are already in planning.

  • Can I take on several transports at once?

    Yes — as long as they fit into your vehicle. Many drivers combine multiple orders per trip.

  • When do I get paid out?

    After successful delivery, the payout is transferred automatically to your account.

  • Can I drive regularly on the same routes?

    Yes. Commuter trips or routes such as Hamburg–Berlin can be saved as fixed routes.

Go to FAQs